Shipping policy
1. Shipping Policy
Processing Time: All orders are processed within [1–3] business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates & Estimates: Shipping charges for your order will be calculated and displayed at checkout.
Standard Shipping: [5–7] business days – Free Shipping above INR 599/-.
Shipment Confirmation & Tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
Damages: Cosmic Grain is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping: We do not currently ship outside of India.
2. Return & Refund Policy
Returns
Due to the perishable nature of millets and food products, we cannot accept returns once the product has been delivered to ensure food safety.
Refunds & Exchanges
We only replace or refund items if they are defective, damaged, or the wrong item was sent.
Eligibility: To be eligible for a refund, you must contact us within [48–72 hours] of receiving your order.
Evidence: Please provide your order number and a photograph of the damaged product or the error to cosmicgrain42@gmail.com.
Approval: Once your claim is inspected, we will notify you of the approval or rejection of your refund.
Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5–10] business days.